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Each batch is analyzed for purity and quality. Tracking provided for each order. We also keep eyes on customers' packages, warmly remind when packages are approaching to customers. Multiple special shipping lines, with experienced forwarders, ensure you receive your package safely and quickly. Home » FAQ
FAQ
 In this page, we will continue to update frequently asked questions and answers about the phenacetin crystaline, Benzocaine powder, Lidocaine hcl powder, Procaine hcl crystal, fluffy Lidocaine, tetracaine chemical, crystaline tetramisole hydrochloride, cas 123-75-1, and so on, Stay tuned....

  • Q What's your advantage?

    A

    The series of natural extracted product are all self-developed, produced and tested. Mature production technology, strict quality management system and cost control system, ensure the product stability and competitive price.

  • Q Does your company provide any support for customers?

    A Yes, certainly. We support our customers in regards to our products whether it is a logistical issue, promotion issue for an importer, product process issue, questions and assistance from our technician.


  • Q How to place an order?

    A Inquiry + payment + shipping.

    Firstly, please send inquiry infor to us, including quantity, your target price, shipping method, packing request, destination etc. 
    We will reply you the quotation and lead time within 1-8 hours (different time zone).

    Second, pay for the order, we accept various payment terms, the main methods are: T/T, L/C, Western Union, Wire transfer, Credit Card, BitCoin, USDT, Money Gram

    After receive the payment, we will ship out products immediately and share tracking number with you.

    Meanwhile, we keep tracking the shippment until it is well delivered, and we provide after-service. 



  • Q Can I get some samples?

    A Warmly welcome, we can provide samples for free, but the shipping cost will be covered by customers.
  • Q Is there any discount?

    A The price is negotiable. The more bigger quantity you order, the more competitive price you would get.
    We value our regular customers, we always provide big discount for our regular customers. 


  • Q How do you manage the delivery?

    A Parcels will be shipped within 24 hours (Chinese public holiday are excluded), trackings will be provided within 2-3 days. We send parcels via DHL, Fedex, EMS, TNT etc. We also send parcels by our special safe channel for particular products, to ensure customers well received parcels quickly and safely. 
  • Q How to deal with quality complaints or the goods get loss?


    A

    Firstly, every batch of our product was tested by authorized independent third party, Analysis testing center, Shanghai branch, Chinese Academy of Science. We send goods to customers with test report and COA (or depends on customers' request). 


    If it is our product quality issue or due to the force majeures, we will send you another shipment for free.

     

  • Q How can I request a price quotation, product information or any other relevant information that I require?

    A Please simply contact with us by phone ( what's app/ Wechat/ telegram/ signal/ Wickr) or send us an email to order about phamraceutical Intermediates, cosmetic ingredients, ketone, organical reagents to Admin@whmulei.com, We will take care of everythinig. 
  • Q How can I track my package?

    A We will always share tracking number to all customers for each order. 

    We send packages by courier such as DHL, UPS, TNT and Fedex etc. You can track from the courier offical websites. Or you can track from 17track.net. 

    When the package is arrived at your country, your city, we will contact with you to remind you again.



  • Q How to contact with us?

    A You also can click the " Contact us", find out the contact details of our team -- Trina, Lucy, Mercury, Cayla and Dina.

    You can send inquiry by email, we will reply you within 8 hours. Or call us directly, without any hesitation. 
  • Q Do you have a catalog?

    A Yes, we have the most updataed E-catalog. In order to ensure that our customers have access to the most current hot selling items, prices, available in stock, and overall selection
    we do not publish a catalog that you may purchase directly from us. If you find any item that you are interested in, please feel free to contact us and we will be happy to help you. 

Our company was founded in 2016 since then we have pioneered in the manufacturing and trading of organic intermediates, pharmaceutical intermediates, chemical solvents and agrochemical. For us, product quality and customer service are of the most importance. read more

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CONTACT US
Office line:  +86-027-86657186
Fax: +86-027-86657180
Email:   Admin@whmulei.com
Webshop:  www.whmulei.com
Location:  Office1201, Block C, Han Street Headquarter International Plaza, Zhongbei Road, Wuchang District, Wuhan, Hubei Province, China. 
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